What should I do if I get a bill from a doctor that I think my insurance should have paid?
First, it is best to contact your health plan and try to resolve the issue. If that doesn't work, simply call Health Advocate if you receive a bill that you believe has not been processed correctly. We will review the bill for you and work to resolve any discrepancies. If necessary, we will contact the healthcare provider and/or your insurance company to attempt to correct any errors.